Beeper - Media Unable to Be Sent or Downloaded – Incident details

All systems operational

Media Unable to Be Sent or Downloaded

Resolved
Degraded performance
Started over 1 year agoLasted 48 minutes

Affected

Infrastructure

Degraded performance from 9:40 PM to 10:28 PM

Desktop App

Degraded performance from 9:40 PM to 10:28 PM

Android App

Degraded performance from 9:40 PM to 10:28 PM

iOS App

Degraded performance from 9:40 PM to 10:28 PM

Connections

Degraded performance from 9:40 PM to 10:28 PM

WhatsApp

Degraded performance from 9:40 PM to 10:28 PM

Updates
  • Resolved
    UTC
    Resolved

    This issue has now been fully resolved. Media should be sending and downloading normally again across Beeper.

    If you’re still running into any problems, you can report it directly through the Beeper app or reach out to us at help@beeper.com.

    Thanks again for your patience while we sorted this out!

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented, and we’re currently monitoring to make sure everything is working as expected. Media should now be sending and downloading properly.

    We’ll post a final update once we’re confident the issue is fully resolved. Thanks for your patience!

  • Identified
    UTC
    Identified

    We’ve identified the issue preventing media from being sent or downloaded across Beeper. Our team is working on a fix, and we’ll share another update as soon as it’s been deployed. Thanks for hanging in there with us.

  • Investigating
    UTC
    Investigating

    We’re currently investigating an issue where media (images, videos, voice notes, etc.) cannot be sent or downloaded across Beeper. This is affecting both sending and receiving.

    Text messages should continue working as expected. We’ll keep you updated as we learn more and work on a fix.

    Thanks for your patience while we look into it.