Beeper - Login Verification Emails Not Sending – Incident details

All systems operational

Login Verification Emails Not Sending

Resolved
Degraded performance
Started about 1 year agoLasted about 7 hours

Affected

Infrastructure

Degraded performance from 10:03 PM to 10:10 PM, Operational from 10:10 PM to 4:54 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The issue with our email provider (SendGrid) has been resolved. Login verification codes are now sending normally, and users should be able to log in without any issues.

    We’re continuing to monitor to ensure everything remains stable. Thanks for your patience while we worked through this! If you're having any issues, please reach out to us over at help@beeper.com

    Thanks!

  • Identified
    Identified

    We’re currently experiencing issues sending login verification codes via email. This is due to an outage with our email provider, SendGrid. As a result, users who are trying to log in and need a verification code via email may not be able to access their accounts.