Duration: 3 hours and 39 minutes

Affected Components: Android App, Desktop App, iOS App, Infrastructure

Mar 13, 07:00:00 GMT+0
Investigating - Logins, registrations or connection modifications may be slow or fail. We are currently investigating the issue. Active Beeper logins and network connections are not affected..

Mar 13, 08:18:21 GMT+0
Investigating - We are currently investigating this incident..

Mar 13, 10:39:01 GMT+0
Resolved - This has now been resolved and login/registration should be working as normal..

Duration: 9 minutes

Affected Components: Desktop App, Android App, Google Messages (SMS/RCS), WhatsApp, Linkedin, Beeper/Matrix, Discord, iOS App, Facebook, Google Chat, Slack, Telegram, Signal, Infrastructure, Instagram

Jan 28, 23:43:12 GMT+0
Investigating - We’re seeing issues across our systems that may impact login, registration, and message sending or receiving. We’re investigating and will share updates here as we learn more..

Jan 28, 23:52:16 GMT+0
Resolved - This incident has been resolved. A brief outage at one of our server providers caused the disruption. Thank you for patience and apologies for the disruption. .

Duration: 2 hours and 35 minutes

Affected Components: Beeper/Matrix, Infrastructure

Oct 29, 14:00:00 GMT+0
Investigating - We’re currently experiencing a major outage affecting **Matrix sending and receiving**, as well as **registrations and logins**. Our team is actively investigating the issue. We’ll share updates here as soon as we have more information. Thank you for your patience..

Oct 29, 14:54:18 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 29, 16:35:15 GMT+0
Resolved - This incident has been resolved. If you experience any further issues, please reach out to our support team at [**help@beeper.com**](mailto:help@beeper.com)..

Duration: 3 hours and 34 minutes

Affected Components: Slack, Signal

Oct 20, 07:30:00 GMT+0
Identified - Amazon Web Services (AWS) is down along with huge chunks of the Internet, affecting Signal and Slack: <https://health.aws.amazon.com/health/status> Stay tuned, your accounts will auto reconnect when things are back up..

Oct 20, 09:46:06 GMT+0
Monitoring - Signal connections are recovering, but the servers are still slow.

Oct 20, 11:03:52 GMT+0
Resolved - All chat networks have recovered and are back online..

Duration: 3 hours and 38 minutes

Affected Components: Infrastructure, Instagram

Oct 10, 10:17:31 GMT+0
Resolved - This incident has been resolved..

Oct 10, 06:40:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 10, 08:25:01 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 1 day, 15 hours and 24 minutes

Affected Components: Instagram

Sep 16, 13:00:00 GMT+0
Identified - We’re currently seeing sporadic disconnections for Instagram in Beeper. This is due to a problem with one of our infrastructure providers, and we’re actively monitoring it. We’ll keep you updated as we learn more or when the issue is fully resolved. Appreciate your patience, and sorry for the disruption 🙏.

Sep 16, 19:01:48 GMT+0
Resolved - This incident has been resolved. If you're still running into problems with Instagram, please reach out to us over at [help@beeper.com](mailto:help@beeper.com) and our Team will be happy to help. .

Sep 17, 05:38:06 GMT+0
Identified - This issue has unfortunately returned and we're looking into mitigating the impact..

Sep 17, 07:36:43 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 18, 04:24:20 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 51 minutes

Affected Components: Infrastructure

Apr 24, 04:54:22 GMT+0
Resolved - This incident has been resolved..

Apr 23, 22:03:35 GMT+0
Identified - We’re currently experiencing issues sending login verification codes via email. This is due to an outage with our email provider, SendGrid. As a result, users who are trying to log in and need a verification code via email may not be able to access their accounts..

Apr 23, 22:10:44 GMT+0
Monitoring - The issue with our email provider (SendGrid) has been resolved. Login verification codes are now sending normally, and users should be able to log in without any issues. We’re continuing to monitor to ensure everything remains stable. Thanks for your patience while we worked through this! If you're having any issues, please reach out to us over at [help@beeper.com](mailto:help@beeper.com) Thanks!.

Duration: 48 minutes

Affected Components: Signal, Desktop App, Infrastructure, Beeper/Matrix, Instagram, Google Messages (SMS/RCS), WhatsApp, Discord, Slack, Android App, iOS App, Facebook, Telegram, Google Chat, Linkedin

Mar 21, 21:40:00 GMT+0
Investigating - We’re currently investigating an issue where media (images, videos, voice notes, etc.) cannot be sent or downloaded across Beeper. This is affecting both sending and receiving. Text messages should continue working as expected. We’ll keep you updated as we learn more and work on a fix. Thanks for your patience while we look into it..

Mar 21, 22:15:20 GMT+0
Monitoring - A fix has been implemented, and we’re currently monitoring to make sure everything is working as expected. Media should now be sending and downloading properly. We’ll post a final update once we’re confident the issue is fully resolved. Thanks for your patience!.

Mar 21, 22:05:41 GMT+0
Identified - We’ve identified the issue preventing media from being sent or downloaded across Beeper. Our team is working on a fix, and we’ll share another update as soon as it’s been deployed. Thanks for hanging in there with us..

Mar 21, 22:28:26 GMT+0
Resolved - This issue has now been fully resolved. Media should be sending and downloading normally again across Beeper. If you’re still running into any problems, you can report it directly through the Beeper app or reach out to us at [help@beeper.com](mailto:help@beeper.com). Thanks again for your patience while we sorted this out!.

Duration: 1 hour and 52 minutes

Affected Components: Infrastructure

Feb 6, 08:25:35 GMT+0
Investigating - We are currently investigating this incident..

Feb 6, 08:39:14 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 6, 10:18:00 GMT+0
Resolved - Media issues have now been resolved and we are continuing to monitor the situation..

Duration: 11 hours and 37 minutes

Affected Components: Signal, Desktop App, Infrastructure, Beeper/Matrix, Instagram, Google Messages (SMS/RCS), WhatsApp, Discord, Slack, Android App, iOS App, Facebook, Telegram, Google Chat, Linkedin

Jan 20, 05:00:00 GMT+0
Identified - We identified a major network outage caused by an unexpected issue during an upgrade on one of our core systems. This outage impacted several critical functionalities, including sending, receiving, network setups, and more. Our team has been working tirelessly to address the issue and has made significant progress in restoring services. Recovery is still ongoing, and we are manually addressing certain components to ensure stability and reliability. We deeply apologize for the disruption and understand how critical our services are to you. Thank you for your continued patience as we work to fully resolve the situation. We will provide further updates as progress continues..

Jan 20, 16:36:57 GMT+0
Resolved - The network outage has been fully resolved, and all services are now back online. If you encounter any lingering issues, please don’t hesitate to reach out to us at [**help@beeper.com**](mailto:help@beeper.com). Thank you for your patience and understanding throughout this process. We deeply appreciate your support!.

Duration: 4 hours and 45 minutes

Affected Components: Instagram

Jan 15, 13:45:00 GMT+0
Identified - We are currently investigating an infrastructure issue that may temporarily disconnect Instagram. During this time, you might be unable to send or receive Instagram messages. We apologize for the inconvenience and appreciate your patience as we work to resolve this incident..

Jan 15, 14:42:41 GMT+0
Identified - We’ve identified that this issue is also impacting WhatsApp connections. Our team is actively working to resolve it, and we appreciate your patience..

Jan 15, 15:05:27 GMT+0
Identified - The WhatsApp issue has now been resolved and we are continuing to look at Instagram, thank you for your patience..

Jan 15, 18:08:06 GMT+0
Monitoring - The fix for Instagram has been applied and the vast majority of bridges are back, we're still fixing the last few and monitoring the situation before giving the all clear..

Jan 15, 18:30:15 GMT+0
Resolved - This incident has been resolved, all Instagram (and WhatsApp) bridges should be back online. Our apologies for any inconvenience caused..

Duration: 21 hours and 10 minutes

Affected Components: Signal, Desktop App, Infrastructure, Beeper/Matrix, Instagram, Google Messages (SMS/RCS), WhatsApp, Discord, Slack, Android App, iOS App, Facebook, Telegram, Google Chat, Linkedin

Dec 12, 15:13:33 GMT+0
Resolved - This incident has been resolved. If you're encountering any problems, please report them through the App or by contact us at [help@beeper.com](mailto:help@beeper.com). Thank you! .

Dec 11, 18:04:00 GMT+0
Investigating - Beeper is currently experiencing an outage. This issue coincides with widespread disruptions reported by Meta, affecting platforms such as Facebook, Instagram, and WhatsApp. Our team is actively investigating and working to resolve the situation. We appreciate your patience and will provide updates as soon as more information becomes available..

Dec 11, 18:53:07 GMT+0
Monitoring - We're starting to see things recover slowly. We'll continue to monitor. .

Duration: 4 hours and 10 minutes

Affected Components: Signal, Desktop App, Infrastructure, Beeper/Matrix, Instagram, Google Messages (SMS/RCS), WhatsApp, Discord, Slack, Android App, iOS App, Facebook, Telegram, Google Chat, Linkedin

Dec 10, 15:30:00 GMT+0
Identified - We’re aware of some ongoing issues with sending and receiving media on Beeper. Our team is actively working on a resolution and has already made progress, though some users may still experience occasional problems. We’re aiming to have this fully resolved within the next hour. We’ll keep you updated as we continue to work through the issue. Thank you for your patience!.

Dec 10, 19:40:01 GMT+0
Resolved - This incident has been resolved. If you're still seeing issues, please report them through the Beeper App, or contact us over at [help@beeper.com](mailto:help@beeper.com) .

Duration: 1 hour and 20 minutes

Affected Components: Signal, Desktop App, Infrastructure, Beeper/Matrix, Instagram, Google Messages (SMS/RCS), WhatsApp, Discord, Slack, Android App, iOS App, Facebook, Telegram, Google Chat, Linkedin

Nov 19, 13:15:55 GMT+0
Investigating - Users may be unable to access the app or send/receive messages during this time. Our team is actively investigating and working to resolve the issue as quickly as possible. We’ll provide updates as soon as we have more information. We appreciate your patience and understanding..

Nov 19, 13:46:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 19, 14:35:54 GMT+0
Resolved - This incident has been resolved. If you experience any issues after this message, please report it through the app or by emailing us over at [help@beeper.com](mailto:help@beeper.com)..

Duration: 3 hours and 11 minutes

Affected Components: Signal, Desktop App, Infrastructure, Beeper/Matrix, Instagram, Google Messages (SMS/RCS), WhatsApp, Discord, Slack, Android App, iOS App, Facebook, Telegram, Google Chat, Linkedin

Oct 7, 14:13:00 GMT+0
Investigating - We are currently experiencing a minor service outage that is affecting a small percentage of our users. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience. .

Oct 7, 16:14:06 GMT+0
Monitoring - Affected services are gradually being restored, and we will continue to closely observe performance to ensure stability. Thank you for your continued patience..

Oct 7, 17:23:50 GMT+0
Resolved - The issue has been fully resolved, and all services are now functioning normally. We will continue to monitor the system to ensure stability. If you are still experiencing any issues, please don't hesitate to reach out to us at [help@beeper.com](mailto:help@beeper.com). .

Duration: 15 minutes

Affected Components: Signal, Desktop App, Infrastructure, Beeper/Matrix, Instagram, Google Messages (SMS/RCS), WhatsApp, Discord, Slack, Android App, iOS App, Facebook, Telegram, Google Chat, Linkedin

Oct 2, 13:19:40 GMT+0
Investigating - We are currently experiencing a system-wide outage that is affecting all services. Our team is actively investigating the issue and working to resolve it as quickly as possible. We understand the inconvenience this may cause and appreciate your patience while we work to get things back up and running. Please check back here for updates. We will provide more information as soon as it becomes available. Thank you for your understanding..

Oct 2, 13:34:36 GMT+0
Resolved - This incident has been resolved. Our apologies for the inconvenience caused. .

Duration: 12 minutes

Affected Components: Signal, Desktop App, Infrastructure, Beeper/Matrix, Instagram, Google Messages (SMS/RCS), WhatsApp, Discord, Slack, Android App, iOS App, Facebook, Telegram, Google Chat, Linkedin

Aug 9, 18:44:20 GMT+0
Investigating - Our team is currently investigating an issue at our data centers. You may experience problems with: * Login * Sending & Receiving Messages We'll keep you updated as we learn more..

Aug 9, 18:44:49 GMT+0
Identified - Our Team has identified the cause of this problem and is working on implementing a solution..

Aug 9, 18:53:56 GMT+0
Monitoring - We're seeing improvements in these areas now. We will continue to monitor for further issues. If you continue to experience problems, please reach out to us over at [help@beeper.com](mailto:help@beeper.com) .

Aug 9, 18:56:22 GMT+0
Resolved - This incident has been resolved. If you continue to experience problems, please reach out to us over at [help@beeper.com](mailto:help@beeper.com). .

Duration: 2 hours and 1 minute

Affected Components: Signal, Desktop App, Infrastructure, Beeper/Matrix, Instagram, Google Messages (SMS/RCS), WhatsApp, Discord, Slack, Android App, iOS App, Facebook, Telegram, Google Chat, Linkedin

Apr 17, 21:20:57 GMT+0
Investigating - We're currently experiencing some network hiccups between our data centers. This might make things a bit sluggish and may cause occasional unexpected behavior with our services. Our team is on it, and we're working to get everything back to normal as swiftly as possible. What's happening: * Slow Service: You might notice that things are taking a little longer than usual. * Intermittent Issues: There may be some unexpected quirks during this time. We apologize for any inconvenience and appreciate your patience while we sort this out. We'll keep you updated as we make progress! **Thank you for your understanding!**.

Apr 17, 23:22:14 GMT+0
Resolved - This incident has been resolved. Sends are looking snappy again, though our hosting provider is still undergoing maintenance. If Beeper starts getting impacted again we will let you know. Thanks for your patience!.

Duration: 30 minutes

Affected Components: Desktop App, Infrastructure, Android App, iOS App

Apr 10, 01:04:00 GMT+0
Investigating - We're currently investigating an issue causing messages sending and receiving to be delayed. .

Apr 10, 01:29:40 GMT+0
Monitoring - We are continuing to monitor the situation. No messages were lost. Messages are syncing now. Sending images/video is currently not working..

Apr 10, 01:34:26 GMT+0
Resolved - This incident has been resolved..

Duration: 2 days and 12 hours

Affected Components: Infrastructure

Apr 3, 12:00:00 GMT+0
Investigating - We're currently experiencing issues with sending and receiving media. The Team is investigating; we will provide an update as soon as we know more. .

Apr 3, 13:00:00 GMT+0
Resolved - This incident has been resolved. We experience a temporary outage with one of our third party providers. If you're still experiencing an issue, make sure to send us a report from your app. .

Duration: 6 hours and 7 minutes

Affected Components: Instagram, Facebook

Mar 5, 16:08:08 GMT+0
Monitoring - Heads up, looks like Facebook Messenger & Instagram are having some issues for some customers (<https://downdetector.ca/status/facebook/>) and that's affecting us as well, please hang tight for now, no need for bug reports..

Mar 5, 22:14:46 GMT+0
Resolved - Hey All! the last of the Facebook & Instagram issues from this morning are now resolved. Unfortunately, a portion of users did get logged out by Facebook, and if your connection is still disconnected, you're one of the unlucky few that will have to reconnect their bridge by logging in again. Only users of our old Facebook connected were logged out, so you should also take this opportunity to upgrade to our new Facebook connection! Just head over to Settings -> Chat Networks -> Facebook and hit that "Upgrade" button. If you have no Upgrade button you're already on the new bridge. No further action is required..

Duration: 31 minutes

Affected Components: Desktop App, Infrastructure

Feb 27, 15:30:48 GMT+0
Investigating - We are currently investigating an issue where media is failing to send or receive, we're on it! Stay tuned..

Feb 27, 16:01:32 GMT+0
Resolved - This incident has been resolved. If you continue to experience this problem, please report it to us. .

Duration: 5 hours and 30 minutes

Affected Components: Desktop App, Infrastructure, Beeper/Matrix, Instagram, Signal, Google Messages (SMS/RCS), WhatsApp, Discord, Slack, Linkedin, Android App, iOS App, Facebook, Telegram, Google Chat

Jan 21, 15:05:00 GMT+0
Identified - We are currently addressing an issue affecting media services - including images, videos, and link previews - for our users in North America. Our team is actively working to resolve this matter promptly. We apologize for any inconvenience caused and appreciate your patience as we strive to restore full functionality..

Jan 21, 17:33:06 GMT+0
Monitoring - Incident with media service issue affecting our North American users is now improving. We're continuing to monitor the situation as it improves..

Jan 21, 20:35:01 GMT+0
Resolved - This incident has been resolved. If you see any further issues after this with media not sending/loading, please report them using the [report a problem](https://help.beeper.com/quick-references/bug-report?from_search=124797935) function from inside the app. We appreciate your patience while we worked on this..

Duration: 14 minutes

Affected Components: Signal

Jan 10, 17:47:38 GMT+0
Resolved - This incident has been resolved..

Jan 10, 17:34:00 GMT+0
Monitoring - We have identified an outage in Signal's services, which is directly impacting the functionality of the Signal connection within the Beeper app. This issue is preventing our users from sending/receiving Signal chats through Beeper. Our team is actively monitoring the situation..

Duration: 19 days, 14 hours and 15 minutes

Affected Components: Linkedin

Dec 18, 01:20:54 GMT+0
Investigating - We're working on solving the following problems at this time: - Unable to setup Linkedin due to passkey prompt when there is no passkey configured - Frequent disconnections of the Linkedin Connection.

Feb 6, 15:36:01 GMT+0
Resolved - Over the last few months we've had issues with users getting logged out or disconnected from LinkedIn, and finally we have a fix. If you've been impacted by this, all you need to do is login again. First verify that you're on the latest Desktop release (3.94.20, released Friday) and just reconnect or login from the Chat Networks screen. That's it! No need to delete and recreate your connection and all your message history should be preserved. For those of you that deleted your LinkedIn connection due to this issue, we encourage you to set it up again! Thanks for your patience while we worked through the problems here..